TESTIMONIALS

We would like to say thank you for all the help that we received from Mary and Charles on the purchase of our Outdoor woodstove.  After some long research online looking for stoves and finding the stove that we liked, I was lead to the Setliff website and was able to read all the other testimonials from other people.  After a call to Mary with a lot of questions; she made me feel good and answered all the questions that I had and went above and beyond with everything that I asked.  They were very helpful through the whole process of our woodstove and I would tell anyone that was thinking about an outdoor woodstove to call Mary and Charles.  I am now the envy of the neighbors. When the weather looks bad I have friends and neighbors calling to ask if they can stay with us.  Also the power company probably does not like that our are heating bill for a 3000 square foot house has dropped drastically from last year and we are keeping the house around 75 and the highest power bill this winter was $135.  Thanks for all the help Mary and Charles.
 
Lucas and Lindsey Kitchen
Powhatan VA

I would like to submitt a testimonial for Charles and Mary Setliff. Approximately 1 year ago I decided to purchase an outdoor wood stove. I contacted the Setliffs about the stoves they sell. I must say that Mary Setliff was most helpful and provided any information that I requested. The ordering and delivery was all taken care of by Mary and made the process very easy. If you are thinking of buying a stove I would not hesitate to recommend the Setliffs. I plan to purchase another stove in the future and will most likely purchase one from them.
Ben Spangler Floyd Virginia

I ordered a stove from Setliff & Co this spring. When I went to pick it up I had it loaded on the trailer. Then looked at another stove that I liked better than the one I had ordered.  Mary said if you want that one you can change. What I am trying to say is if you are interested in a water stove don't go any further than Setliff & Co. Mary and Charles are two of the finest people I have ever dealt with and I am now the proud owner of a Legend stove.     
Paul C. West End, NC.

I purchased a shaver wood furnace from Setliff and Co. I did lots of research on the wood burning furnaces and shaver is one you buy to keep. I live in North Carolina and at that time Setliff and Co.  was the dealer closest to me. I contacted Mary Setliff and decided to buy a furnace on Saturday. Mary contacted me when I was on the way to see if  I was ok and not lost. I purchased the stove and my father in law ordered one while we were there. I heat my house with it and he heats two houses with his. I have called back since I have purchased and Mary remembered me from two years ago and was very helpful. I think that there is a dealer in N.C. now but I still would deal with Setliff and Co. and would recommend them to anyone who is looking to buy a wood furnace.

We researched furnaces all over the net and decided simple and durable was the way to go.  Mary and Charles were very helpful in making our decision, we called several times prior to our purchase and asked stupid questions but we were treated great and given easy to understand explanations.  We love our stove even though we didn't get it in until after the weather turned warm.  I think it is worth just the unlimited hot water, can't wait til it gets cold again to really give it a workout.If you are considering an outdoor furnace Legend is the way to go!
 
Scott, Evington VA

I spent many hours researching which brand outdoor wood stove to buy. I liked the simple design of the Shaver and it's non proprietary, off the shelf parts. It was also very competively priced. Mary Setliff was very knowledegable about the construction of the stove and the installation methods most commonly used. She was very willing to meet my schedule which meant we had after hours emails and phone conversations until all questions were answered. Very pleasant transaction and great people to deal with. Thanks Mary and Charles.
 
Sincerely,
Troy - Victoria, Va.

I started reserching outdoor wood furnace in summer of 2008 and decided I wanted a Shaver Pro 165. I called the factory and they had a long waiting list.I called Setliff and company and talked to Mary she was great explaning the furnace and everything I needed and what size I needed. They had one in stock that someone didnt take for some reason I bought it and drove to Danville to pick it up. Charles showed me everything about the furnace and told me how to install it. One year later I still belive it was the best investment I have made'. I have had a few minor problems but Charles and Mary have been great in taking care of them. Every time I have called them with a question or a problem they they were very helpful and very nice not like most companys that always give you the run a round, Charles and Mary have treated me like a friend and I am proud to call them friends.If you are in the market for a great Outdoor wood farnace and Super great customer service talk to Charles and Marry at Setliff and Company.

We purchased a Shaver furnace and used Setliff & Co. for all our parts. Mary was so helpful to me and made the whole process so much easier since I really didn't know anything at all about plumbing parts and she knew exactly what I needed! She was very knowledgeable about the stove and was concerned about getting me the best price. I felt very comfortable knowing she wouldn't sell me anything that I didn't need. I would recommend Setliff & Co. to anyone who is looking to buy a great quality outdoor woodstove and parts. Their customer service is top notch!
 

We would like to share our personal experience with Charles and Mary Setliff. We purchased a Shaver Stove from them and it was the best decision we ever made. If you are interested in buying one you really need to contact them because you will never find two people as friendly as these two. We haven’t had any problems and we are very pleased with the customer service that we have received from the Setliff’s. They put there customers first and that is very hard to find with the way the economy is now. We would like to thank Charles and Mary for introducing us to the Shaver it has changed our life style and we love it.

Mary and Charles have been absolutely awesome to work with. Unlike most of today’s companies, they understand fully what old fashioned customer service is all about. While the delivery of our furnace was delayed by Shaver, Mary and Charles worked diligently as customer advocates and made every effort to satisfy the customer. As to the furnace, it’s awesome…We purchased the 340 and it has kept our house toasty warm even during the 2 degree weather we had last week. If you’re looking for a good OWB, Shaver is it. If you’re looking for a dealer that truly understands and knows what old fashioned customer service is all about then look no further than Setliff & Company.

One of the most trustworthy and caring dealers I have done business with. Mary and Charles definitely put the customer at the forefront throughout the entire process. I purchased the Shaver 165 and fired it up on Dec. 22. I noticed a difference right away in the heat. I was used to the cold air blowing through my duct work from my heat pump. Now the air is very warm and it heats the house much quicker. No matter what type of stove you select, you will be satisfied with the service Setliff and Company will give you.

I ordered an outdoor furnace through Setliff and that company wouldn’t fill my order . I talked with Mary about the problem, with winter coming very soon she got me a Legend stove. Im so happy with the Legend. I heat over 4000 sq ft with mine and all the domestic hot water we can use. What Im trying to say is …I LOVE MY STOVE, and I know Mary went far beyond what was expected of her to get me a stove. I did have questions ,and she had the answers. I have thanked her a number of times, and feel she is a friend as well as a sales person.

I started talking with Setliff and Company this Fall. Mary answered all of my questions and if she didn’t know the answer right away she found it for me. She is very helpful and very knowledgeable about her furnaces. She helped me get the perfect fit for what I needed. I am heating my home, hot water, shop and I hope eventually my pool.

Within just a few short weeks I received a phone call from Mary to say that my furnace had arrived on her lot. When I arrived to pick it up, Charles was very helpful in loading the furnaces and answering my questions.

They both are great!!! They are selling quality furnaces and building friendships at the same time.

THANK YOU! I would buy another furnace from them in a heartbeat and will send all of my friends to Setliff and Company. I am sure that you both will go far in this business.

I love my new Nature’s Comfort! It heats my home and my hot water with no problems. The size of the door is awesome and I can put any size log that I can lift. This is a well built furnace and you can tell that it is made to last. I am very satisfied with my purchase and with my service.

I can’t say enough about Setliff and Company. They were great to work with and very down to earth. They went above and beyond what I expected out of a dealer. Thank you for your help. Everything that you did for us is greatly appreciated.

When looking for and outdoor woodburner look no futher! Setliff and Company offer the top stoves on the market. I purchased a Legend for quick availability due to the extensive backlog of orders caused by high demand. The Legend is a well built stove that offers ease of use and features that one would expect in an outdoor wood burner stove. Mary at Setliff and Company will go beyond your expectations in customer service. She knows her business and is extremely helpful in answering your questions from delivery to hookup. A BIG THANK YOU MARY...Your the best!!

I purchased an outdoor stove from Mrs. Setliff in October, who by the way is one of the finest people I have ever had the pleasure of doing business with. I looked at a lot of stoves and how they are made. I am in the metal and welding business and by far Mary is selling three of the best stoves on the market. Depending on your application you have to get one of these stoves. I went with the Legend and am glad I did. The ease of hookup, the big door, the amount of wood it uses, I should say the amount it does not use. The Legend is a user friendly stove, not much of a learning curve. It is not super cold right now but I can throw in a few pieces and stay away for fifteen hours the temp. is right there at 180 with wood left to burn. If you are looking for a stove, look no farther, Mary can hook you up and save you money.

If you are considering the purchase of a wood furnace I suggest the Legend stove . I live in the Blueridge mountains, very close to the parkway…It gets extremely cold up here and so far the legend has done a great job of keeping us warm and filling all our domestic hot water needs.( even the whirlpool) One night after putting wood in the firebox I forgot to turn the fan back on!!! The outside temperature dropped to 29 degrees, but the temp of the water in the stove ONLY dropped to 165 degrees!!

I wont go into all the details BUT Mary Setliff was extremely helpful. There were lots of things going on that were beyond her control, but she stuck in there and got me the Legend stove…She is professional, BUT puts everything on a personal level…Great doing business with her , as matter of fact I've been telling friends to call her.

Mary has been the most helpful of all dealers that we have worked with. If you need a Shaver stove in Va and have any questions, you will be delighted by the Setliff's and their professional, yet down to earth personalities and get a great stove to boot!